Navigating the Gray focuses on the people who care to define the gray areas of life that create great experiences. It charges organizations to elevate their internal culture assessments through simplifying team dynamics. Its expressive storytelling helps you to discover that people are the "primary vehicles by which culture is expressed", so developing a consistent corporate culture is imperative to producing adaptive experiences. The well-known strategies discussed therein aid individual, professional, and organizational development by emphasizing the precise application on the human experience. The end result of this Complete Care of both your multifaceted guests and your team members acts to reintroduce you to the most fruitful approaches to fortifying your impact of and influence on the hospitality industry.